Free Shipping On All U.S. Orders $150 or more



Shipping Policy

Free shipping is available! Check our header at the top of our website for the free shipping threshold. All orders are shipped via USPS or UPS.

  • All orders are given a tracking number 
  • Processing time is about 1-2 business days (this does not include the shipping time)
  • Shipping time is about 3-5 business days (this does not include the processing time)
Return Policy:
Please log into your account on our website and request a return. 
  • Returns will be issued refunds in the form of a digital Gift Card (store credit). There is NO exception to this policy.
  • We do not allow cancellations. If you no longer want your order, we will issue a store credit.
  • If using our return label, $9.50 will be deducted from the store credit.
  • Eligible items must be returned/postmarked within a 10 day time frame. 
  • Final Sale will apply to certain items and any item purchased with discount codes/sales greater than 10% (please see the final sale section below).
  • Returns must be scent free, unworn, unwashed, with all tags attached. 
  • Shoes must be shipped back in their original shoe box. The shoe box must to be placed in another box or mailer bag to avoid damage from shipping. 
  • If items are sent back past the return policy period, the customer is responsible for return postage.
  • Shipping charges are not refundable.
  • When making a return, the items purchased with the store credit from said return will be considered final sale. We are not able to accept returns on top of already returned merchandise. 
How do I start a return?
Log into your account on our website and go to the order. Once there, you'll select request return. That return request is then sent to us to review. If the item qualifies for a return, you'll be notified.  
Where do I send my return to?
4725 S. Memorial Dr., Unit B, Tulsa, OK 74145 
How will I receive my store credit/gift card?
Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our store. Please call us if you have not received the e-gift card within that time frame. 
Do we offer return labels?
We can offer you a return label, and the price of it will be deducted from your store credit/e-gift card. You have the option to provide your own label. 
How long will it take to get my return processed and store credit sent to me?
Great question! Once we received the item back, we will go over the product and verify it meets the requirements. Once we accept the return, we will immediately issue the store credit via email. Please allow us 24-48 business hours to process returns. 
FINAL SALE ITEMS: The following items are non-returnable. 
  • Any item purchased with discount codes/sales greater than 10%
  • All jewelry and accessories
  • All eyewear and hair accessories
  • All intimates (sticky bras, bodysuits, swimwear, etc..)
  • All seasonal items 
  • All sale items
  • Purchases at special events (such as Affair of the Heart, Rummage at the Ranch, Rooster Days, etc..) 
If you return a non-returnable item the item will be disposed of or added to a donation pile. Store credit will not be issued. No exceptions.
We currently do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches us. 
Defective Items:
We check all items for damage or defective areas before shipping your order, however, we are all human and mistakes can happen.
  • All damages must be reported within 3 days of receiving your order or it will not be accepted
  • All damages must be reported BEFORE you wear the item and tags must be attached
  • Please contact us immediately at and be sure to include photos of the items and the damage, your name, and order number
  • Confirm that the shipping address you entered in is correct.
  • Visit your local USPS, UPS, or Fedex office with tracking handy to see where the shipping service dropped off your package
  • Check with neighbors to see if your package got dropped off next door. 
  • Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up. 

Carrier Contact Numbers:

  • USPS: 1-800-275-8777
  • UPS: 1-800-742-5877

Pink Creek is not responsible for:

  • Delays with US Postal Service or UPS shipping
  • International Duties or Customs Charges
  • Lost, damaged, or marked delivered items. To file a claim with the carrier, please click one of the following links: UPS Claims Support or USPS Claims Support
  • There are NO exceptions to this. 


If you have any questions or concerns, please contact us at