Shipping Policy
Shipping Policy
Free shipping is available! Check our header at the top of our website for the free shipping threshold. All orders are shipped via USPS or UPS
- We currently only ship to the USA & Canada
- All orders are given a tracking number
- Processing time is about 1-2 business days (this does not include the shipping time)
- Shipping time is about 3-5 business days (this does not include the processing time)
- If you need a faster shipping option, you must email/call/text us before you place your order or quickly after you place your order. The sooner the better
LOST , STOLEN, and DAMAGED PACKAGES
When you place an order with us please note that the liability is between you and USPS, UPS, or Fedex. Once your package has been scanned into the shipping service's system, we are no longer liable - there are no exceptions to this policy. If your package unfortunately becomes lost, stolen, or damaged in transit, we do have a few recommendations to help track down your package.
- Confirm that the shipping address you entered in is correct.
- Visit your local USPS, UPS, or Fedex office with tracking handy to see where the shipping service dropped off your package
- Check with neighbors to see if your package got dropped off next door.
- Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.
Carrier Contact Numbers:
- USPS: 1-800-275-8777
- FedEx: 1-800-463-3339
- International USPS: 1-800-222-1811
Pink Creek is not responsible for:
- Delays with US Postal Service or FedEx shipping
- International Duties or Customs Charges
- Lost, damaged, or marked delivered items. To file a claim with the carrier, please click one of the following links: UPS Claims Support or USPS Claims Support
- There are NO exceptions to this.
If you have any questions or concerns, please contact us at hello@shoppinkcreek.com or call us at 918-557-2933