WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
Return Policy:
- Returns will be issued refunds in the form of a digital Gift Card. There is NO exception to this policy.
- Eligible items must be returned/postmarked within a 7 day time frame. That time frame starts when your order has been purchased (in-store) or delivered (online orders) to be eligible for a refund. We recommend you contact us before mailing any items back for confirmation.
- Final Sales will apply to certain items and any item purchased with discount codes/sales greater than 10% (please see the final sale section below).
- Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return.
- Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping. Failure of this policy will result in a $5-$25 restocking fee based on the price of the shoes.
- For returned items past the 7 day return period, a 25% restocking fee will be subtracted from the store credit given. The 7 days starts from the day the order was received by the customer. Returns older than 15 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Sale items are final and cannot be returned or exchanged. As specified above, anything over a 10% discount will be final sale.
- If items are sent back past the return policy period, the customer is responsible for return postage.
- Shipping charges are not refundable.
Where do I send my return to?
5229 S. Sheridan Road, Tulsa, OK 74145
We recommend contacting us BEFORE you ship your return back to get approval.
How will I receive my store credit/gift card?
Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our store. Please call us if you have not received the e-gift card within that time frame.
Do we offer return labels?
We can offer you a return label, and the price of it will be deducted from your store credit/e-gift card. Your return label MUST HAVE A TRACKING NUMBER. If you choose "return to sender," your return will be automatically declined. A tracking label is required to confirm when the return has started and to confirm it has been received on our end. There is no exception to this policy.
Can I make a return past the 15 day period for store credit?
Unfortunately we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay the shipping charges to have the items sent back.
FINAL SALE ITEMS: The following items are non-returnable.
- Any item purchased with discount codes/sales greater than 10%
- All accessories
- All hats
- All masks
- All jewelry
- All intimates (sticky bras, bodysuits, swimwear, etc..)
- All seasonal items (includes clothing, accessories, gift items, etc..)
- All preorders
- All sale items
- Purchases at special events (such as Affair of the Heart, Rummage at the Ranch, Rooster Days, etc..)
If you return a non-returnable item the item will be disposed of or added to a donation pile. Store credit will not be issued. No exceptions.
In-Store Pickups
If you’re local to Tulsa, we offer free in-store pickup for all online orders. Once you place your order, we will need 24-48 business hours to process and package your order. Depending on the order, we may have it ready sooner. Once your order is ready, you’ll received an email alerting you that your order is ready. We politely asked that you don’t come pickup your order before you receive the order pickup email.
All in-store pickups must be picked up within 1 month of purchased date. We will send a reminder to pickup notification. If the order has not been picked up within one month, we reserve the right to donate the items.
Shipping:
All orders are shipped via USPS or UPS
- We currently only ship to the USA & Canada
- All orders are given a tracking number
- Processing time is about 1-2 business days (this does not include the shipping time)
- Shipping time is about 3-5 business days (this does not include the processing time)
- If you need a faster shipping option, you must email/call/text us before you place your order or quickly after you place your order. The sooner the better
We offer FREE SHIPPING on all US orders after meeting the free shipping threshold - Please see website header for that threshold.
Exchanges:
We currently do not offer exchanges due to limited inventory. If you need a different size, we recommend you to return your item and place a new order. However, if you call us, we will accommodate you as much as we can.
Preorders:
Preorders are an option for some items. The arrival time estimate are from our vendors. We will post updates on our VIP Facebook Page (link below). Orders can not be canceled nor can they be returned. Our normal return policy does not apply to preorders as they are typically a custom order for you. If items do not arrive in a reasonable time frame or quality is not up to our standards, you will be personally notified and refunded the full amount to either the original form of payment, or store credit - your choice.
https://www.facebook.com/groups/pinkcreekvip
Defective Items:
We check all items for damage or defective areas before shipping your order, however, we are all human and mistakes can happen.
- All damages must be reported within 3 days of receiving your order or it will not be accepted
- All damages must be reported BEFORE you wear the item and tags must be attached
- Please contact us immediately at hello@shoppinkcreek.com and be sure to include photos of the items and the damage, your name, and order number
When you place an order with us please note that the liability is between you and USPS, UPS, or Fedex. Once your package has been scanned into the shipping service's system, we are no longer liable - there are no exceptions to this policy. If your package unfortunately becomes lost, stolen, or damaged in transit, we do have a few recommendations to help track down your package.
- Confirm that the shipping address you entered in is correct.
- Visit your local USPS, UPS, or Fedex office with tracking handy to see where the shipping service dropped off your package
- Check with neighbors to see if your package got dropped off next door.
- Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.
Carrier Contact Numbers:
- USPS: 1-800-275-8777
- UPS: 1-800-742-5877
- FedEx: 1-800-463-3339
- International USPS: 1-800-222-1811
Pink Creek is not responsible for:
- Delays with US Postal Service or FedEx shipping
- International Duties or Customs Charges
-
Lost, damaged, or marked delivered items. To file a claim with the carrier, please click one of the following links: UPS Claims Support or USPS Claims Support
- There are NO exceptions to this.
If you have any questions or concerns, please contact us at hello@shoppinkcreek.com
* Updates were made April 28th, 2022 and effective immediately
* Updates were made January 4, 2023 and effective immediately
